At lucky99a, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, and protect your personal data.
We invest in the best technologies and processes to ensure every lucky99a member's personal data remains safe and secure at all times.
All data transmitted between your device and lucky99a servers is protected with SSL 256-bit encryption — the same security standard used by leading financial institutions in Malaysia.
Your personal data is stored on servers protected by strict access controls, multi-layered firewalls, and round-the-clock security monitoring. Only authorised personnel may access this information.
Lucky99a has never and will never sell, rent, or disclose your personal data to external parties for marketing or commercial purposes without your explicit prior consent.
Our KYC process uses a secure document verification system. Documents you submit are used solely for identity verification purposes and are stored with full encryption at all times.
You have full control over the cookies used on the lucky99a platform. Essential cookies are required for basic operations, but analytics and marketing cookies can be managed through your preference settings.
The lucky99a Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all applicable legal requirements to protect the privacy rights of every member.
Lucky99a ("we", "Platform") values the privacy of every member who uses our services. This Privacy Policy explains in detail how we handle personal information collected when you register, access, or use the lucky99a platform — whether through our official website or mobile app.
By using lucky99a's services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you to stop using the platform and contact our team for further clarification.
Lucky99a collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into two main categories:
Data You Provide Directly:
Data Collected Automatically:
| Data Type | Collection Purpose | Retention Period |
|---|---|---|
| Registration Information | Account management & identity verification | Throughout active account lifetime + 5 years |
| Financial Data | Deposit & withdrawal processing | 7 years (legal requirement) |
| KYC Documents | Identity verification & compliance | 5 years after account closure |
| Usage Data | Service improvement & security | 2 years on a rolling basis |
| Cookie Data | User experience & analytics | Up to 12 months |
Every piece of data collected by lucky99a is used for legitimate and transparent purposes. We do not use your data for any purpose not stated in this policy. The following are our primary purposes for using your personal information:
Lucky99a does not sell your personal data. However, in certain limited and lawful circumstances, we may share your information with the following parties:
All third parties working with lucky99a are required to comply with data security standards equivalent to or higher than our own.
Lucky99a implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.
Lucky99a uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
There are three types of cookies we use:
You can manage cookie settings through your browser at any time. However, disabling essential cookies may affect the core functionality of the lucky99a platform.
As a lucky99a platform user, you have the following rights regarding your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format.
You may request that we restrict the processing of your data under certain circumstances provided by law.
Lucky99a retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
Once the retention period expires, data will be securely deleted or anonymised using industry-standard procedures.
The lucky99a platform is integrated with third-party game providers and payment services. When you use these services, you may be subject to their own privacy policies.
Lucky99a is not responsible for the privacy practices of third parties integrated with our platform. We encourage you to read the privacy policy of each service provider you use through our platform. Nevertheless, all our third-party partners are selected based on high security and privacy standards.
Lucky99a reserves the right to update or modify this Privacy Policy at any time. Any changes will take effect immediately upon publication on this page with a revised update date.
For significant changes, we will notify members via an in-platform notice or their registered email. It is your responsibility to review this page periodically to stay informed of the latest version of this policy.
If you have any questions, concerns, or wish to exercise your personal data rights, our team is ready to assist:
You may also refer to the FAQ us for frequently asked questions on privacy and account security, or visit the Responsible Gaming for more information on member protection.